退款政策

Last updated: July 8, 2026

We want you to feel confident when shopping at MaisonYiqi. Please read this policy carefully before placing an order.

No Change-of-Mind Returns

Because our crystal and natural-stone jewelry is selected in small batches and intended for personal wear, we do not accept returns or refunds for change of mind, personal preference, natural stone variation, slight color difference, incorrect size selection, or because the item does not look exactly the same as the product photos.

Please check the product photos, bead size, product description, and size guide carefully before placing your order. If you are unsure about size, color, or natural stone details, contact us before purchase and we will help you choose more carefully.

Non-Returnable Items

  • Custom-made or engraved pieces.
  • Items worn, used, damaged by the customer, or returned without original packaging.
  • Final-sale or clearance items marked as non-returnable.
  • Returns requested because of change of mind, personal preference, slight color difference, natural texture, natural inclusions, or incorrect size selection.

Natural Stone Variation Notice

Natural crystals, jadeite, quartzite jade, and other natural stones may include cotton-like wisps, ice cracks, mineral spots, color bands, inclusions, internal lines, tiny pits, or texture differences. These are natural characteristics and are not considered defects.

Product photos are used to show style, color direction, bead size, and wearing effect. Actual items may vary slightly due to lighting, screen display, and natural stone variation. Slight difference from photos is not treated as a defect.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at support@maisonyiqi.com with your order number, packaging photos, and clear product photos. We will review the case and offer a suitable solution where applicable.

Please do not return any item without contacting us first. Returns sent without approval may not be accepted.

Approved Returns and Return Shipping

If a return is approved for a non-defective item, the customer is responsible for all return shipping costs. Original shipping fees are non-refundable unless the issue was caused by our error.

Returned items must be unworn, unused, in original condition, and returned with original packaging and proof of purchase. We recommend using a tracked shipping service. We are not responsible for returned packages that are lost in transit.

Refund Processing

After we receive and inspect an approved returned item, eligible refunds will be processed to the original payment method. Processing time may vary depending on the payment provider or bank.