EU Right of Withdrawal

How to exercise your right

1. Submit our cancellation and withdrawal request form, or email support@maisonyiqi.com with your order number and a clear statement that you wish to withdraw.
2. Send your notice before the 14-day period ends. We will confirm receipt by email and advise you of the next step.
3. For an order already dispatched, wait for our return instructions before sending an item back. Please do not send returns without prior confirmation.

Withdrawal period

The withdrawal period ends 14 days after you, or a person you nominate, receives the goods. To meet the deadline, it is enough to send your withdrawal notice before the period expires.

Returns and return costs

After a valid withdrawal request, we will provide return instructions. Unless the item is damaged, incorrect, or applicable law requires otherwise, the direct cost of return shipping is the customer's responsibility. We recommend tracked shipping and retaining proof of dispatch.

You may inspect an item as you would in a shop. You may be responsible for any diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the item.

Refunds

Where a statutory withdrawal right applies, we will reimburse eligible payments using the original payment method, including the least expensive standard delivery cost where required by law. We may wait until we receive the returned goods or evidence that they have been sent back, whichever happens first.

Exceptions

The right of withdrawal may not apply to items made to your specifications or clearly personalised, or to other categories excluded by applicable law. This does not affect your rights if an item is damaged, defective, or incorrectly supplied.

Need help?

For questions about an order, return, or withdrawal request, contact support@maisonyiqi.com. This page explains the process and does not limit any mandatory consumer rights that apply in your country.